What should I do if I cannot register?

If you are having trouble registering, please try the following:

  • Check that you filled out all fields on the registration form. All fields are required.
  • Ensure you checked the box to access the End User License Agreement and Privacy Policy.
  • Ensure that you are using a supported browser:
    • Mozilla Firefox for Windows PC
    • Chrome for Windows PC
    • Internet Explorer 10, and 11 for Windows PC
    • Safari for Mac
    • Internet Explorer for Mac
    • Safari for iPad
    • Chrome for Android Tablets
  • Try holding Shift while refreshing the webpage (or clear your cache) before trying the registration form again.
  • If you are stuck on the verify email step, check your inbox and junk folder for an email from Click the link in the email then log in.

Still having trouble?

  • Contact us at with your access code, name, email address, and a description of the registration problem you are experiencing.
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